paper maps they're using. lipa has lagged behind other utilities, not using smartphones tablets or even printers and fax machines. paper memos were preferred and slow dial up internet access the rule. even worse, lipa's power outage management system runs on a 25-year-old main grain computer. it was blamed in part for lipa's slow response last year to irene, and it cast doubt on how seriously lipa and national grid took its lessons from irene. a consultant who helped prepare the report "all these things were identified, meaning the short comings, but they all cost money." that includes simple preventative measures like trimming trees around power lines and inspecting utility poles. the report says lipa lacked even basic procedures for repairing downed wires, keeping communications open with customers. by the way, our inquiries to lipa went unanswered. however, a press conference late tonight, national grid denied they were failing its customers. they said it's progressing very well based on the unprecedented s